/* WP-Cache Config Sample File See wp-cache.php for author details. */ $cache_enabled = false; //Added by WP-Cache Manager $cache_max_time = 3600; //in seconds //$use_flock = true; // Set it tru or false if you know what to use $cache_path = ABSPATH . 'wp-content/cache/'; $file_prefix = 'wp-cache-'; // Array of files that have 'wp-' but should still be cached $cache_acceptable_files = array( 'wp-atom.php', 'wp-comments-popup.php', 'wp-commentsrss2.php', 'wp-links-opml.php', 'wp-locations.php', 'wp-rdf.php', 'wp-rss.php', 'wp-rss2.php'); $cache_rejected_uri = array('wp-'); $cache_rejected_user_agent = array ( 0 => 'bot', 1 => 'ia_archive', 2 => 'slurp', 3 => 'crawl', 4 => 'spider'); // Just modify it if you have conflicts with semaphores $sem_id = 5419; if ( '/' != substr($cache_path, -1)) { $cache_path .= '/'; } ?> live chat : Efficient Entrepreneur

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Olark.com Live Chat

April 1, 2010 by Efficient Entrepreneur  
Filed under E-Commerce

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Customers are demanding more and more from their online shopping experience. And more and more typically brick-and-mortat customers are looking to have a similar experience in an online environment. Hence the increasing demand by online window-shoppers to be able to talk to someone now. The demand for immediate gratification is not just when purchasing, but also now when looking for information about maybe, possibly purchasing.

The solution. Live Chat. Rather than wasting hours a day on the phone with customer after customer or potentially losing the sale by having a delay in email response, you can use Live Chat to quickly and efficiently balance multiple customer questions and seeemingly be giving one-on-one support. Many shopping carts now offer Live Chat as a free addition to their paid hosting plans, but if your cart doesn’t or you’re looking for something with a few more bells and whistles, Olark.com is your answer.

Olark.com is a live chat software program that easily integrates into any html or php-base site. They have a Free Plan that lets you chat with up to 20 customers per month to help you get comfortable with the software. This isn’t a free tiral people, its endlessly free as long as you don’t have more than 20 people try to chat with you in a month. As the popularity of your online chat grows, you can upgrade to their monthly pay plans ranging from $9 to $69, based on how many operators you want on your side. And all these plans come with a 14-day free trial as well.

If you have a team that’s constantly on the go, Olark will let you integrate their live chat with your iPhone, Blackberry and any current chat platform you and your team uses. That’s right. You’re on iChat all day taliking to your fantasy football buddies, and you can be answering customer questions without overcrowding your screen with multiple chat applications. Or if you’re salesman is out in the field, he can answer live chat questions from your site on his Blackberry in between sales calls.

All in all, your company needs to stay ahead of the competition and needs to cater to the whims of customers with questions. In this economy you can’t afford not to grab your potential leads and turn them into customers. Olark.com also has a shopping cart abandonment feature for an extra $30 per month that has a live chat window pop up when your customer is about to abandon his or her shopping cart. In this economy it never hurts to be extra helpful and offer customers lots of opportunities to realize you’re a real person, not just a faceless internet page.

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